Question 1

What are your products made from?

Accepted Answer

All our soaps and candles are handcrafted in small batches using gentle, skin-friendly, and clean ingredients.

Question 2

Do the candles use safe ingredients?

Accepted Answer

Absolutely. We use high-quality wax and non-toxic, phthalate free & cruelty free fragrances to ensure a clean, cozy burn.

Question 3

How long do the candles burn?

Accepted Answer

Burn time varies by size and shape, but each candle is designed for a slow, even burn.

Question 4

Are your products handmade?

Accepted Answer

Yes—each item is lovingly handmade, so slight variations make every piece unique.

Question 5

Where do you ship?

Accepted Answer

Currently only in Switzerland.

Question 6

Do you accept returns or exchanges?

Accepted Answer

Because our candles and soaps are handmade and personal-care items, we cannot accept returns or exchanges once a product has been opened or used. This helps us ensure the highest level of hygiene and safety for all customers. If you would like to return your order, please check "return & refunds" section.

Question 7

What if my order arrives damaged?

Accepted Answer

If your candle or soap arrives broken, melted, or damaged during shipping, please contact us within 48 hours with photos of the issue. We will gladly replace the item or provide store credit.

Question 8

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 2 hours of purchase as long as they have not yet been shipped.

Question 9

Do you offer refunds?

Accepted Answer

Refunds are only issued for damaged items, incorrect orders, or issues caused on our end. We do not offer refunds for change of mind.

Question 10

What if I have an allergy or sensitivity?

Accepted Answer

All ingredients are listed on each product page. Please review them carefully before purchasing. We are unable to offer refunds for allergic reactions, as everyone’s skin is different.

Question 11

Do you offer gift wrapping?

Accepted Answer

Yes, we offer beautiful gift wrapping options to make your presents extra special.

Question 12

How can I pay for my order?

Accepted Answer

We accept credit cards, PayPal, Apple Pay, and Google Pay for your convenience.

Question 13

Can I customize my order?

Accepted Answer

We offer customization options for bulk orders and special occasions. Please contact us for more details.

Question 14

What is the shelf life of your products?

Accepted Answer

Our soaps and candles are best used within one year of purchase to ensure optimal quality and fragrance.

Question 15

Do you offer gift wrapping?

Accepted Answer

Yes, we offer beautiful gift wrapping options to make your presents extra special.

Question 16

How do I care for my candles?

Accepted Answer

Trim the wick to 1/4 inch before each burn, and keep the candle free of any foreign materials. Burn the candle until the wax pool reaches the edge to prevent tunneling.

Question 17

Are the soaps suitable for sensitive skin?

Accepted Answer

Yes! Our soaps are made with nourishing oils and natural additives designed to be kind to most skin types.

FAQ

Frequently asked questions

What are your products made from?

Do the candles use safe ingredients?

How long do the candles burn?

Are your products handmade?

Where do you ship?

Do you accept returns or exchanges?

What if my order arrives damaged?

Can I cancel my order?

Do you offer refunds?

What if I have an allergy or sensitivity?

Do you offer gift wrapping?

How can I pay for my order?

Can I customize my order?

What is the shelf life of your products?

Do you offer gift wrapping?

How do I care for my candles?

Are the soaps suitable for sensitive skin?