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SHIPPING & RETURNS

Shipping

  • We ship orders within 2–4 business days.

  • All products are handmade, so slight variations may occur—thank you for your patience.

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • Shipping times may vary depending on your location and the carrier.

Returns & Exchanges

Returns & Exchanges (Soaps)

Because our soaps are handmade personal-care items, we cannot accept returns or exchanges once the packaging has been opened.

We happily accept returns or exchanges only if the item arrives damaged or incorrect.
If this happens, please contact us within 48 hours of delivery with photos, and we will replace or refund your item.

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Returns & Exchanges (Candles)

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If you would like to return or exchange your candle, please make sure it is unused, unburned, and returned in its original packaging.
For hygiene and quality reasons, we can only accept returns or exchanges if the product is in perfect condition.

You have 7 days from the date you receive your order to request a return or exchange.

To start the process, please contact us by email at hello@lillysatelier.com , and we will guide you through the next steps.

Please note that return shipping costs are the responsibility of the buyer.

Non-Refundable Items

  • Used or opened products

  • Custom or limited-edition items

  • Sale items

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